Düsseldorf: Werkstudent (m/f/d) Digital Operations Customer Service

The future looks like you

With over 1,300 store in 17 Euopean countires and more than 27,000 employees, C&A is one of  Europes leading fashion retailers. Every day, C&A welcomes millions of visitors to its stores in Europe and to its online shop. C&A offers high-quality and long-lasting fashion at affordable prices for all. We are building on 184 years of experience in the fashion industry and continuosly modernize the company to become an omnichannel fashion retailer.

Every day, we are becoming a more agile, people-centric organization with empowered teams who create products that our customers love while staying true to our heritage. In order to provide our customers with an individual and sustainable shopping experience, our Digital Operations teams’ focus lies on the innovative and creative improvement of our Omnichannel-Concept. As a working student you will support our activities with the aim of providing our customers with a pleasant shopping experience.

At C&A we are driven by our values. We are united by our passion for fashion and consumers. We believe that affordable and high-quality fashion is not contradictory to caring for people & the planet. We see ourselves as an always-on learning community, always forward thinking and acting to develop our business and innovate solutions. This is your chance to join the C&A team as a working student (f/m/d) digital operations customer service!

Your responsibilities

• Supporting the customer service team with day-to-day business tasks
• Invoicing for our platform activities
• Creating gift cards for customer requests from the retail sector
• Handle process complaints with a customer centric focus 
• Supporting our project work and contribute your ideas to the continuous process improvement of the daily business

What you bring

• Studying in the field of business administration, marketing, e-commerce or similar
• Affinity with e-commerce processes, personal experience and enjoyment of online shopping
• Interested in the area of customer service
• Working independently and on your own responsibility, you are curious and enjoy finding the best solution for our customers
• Very good knowledge of MS Office Tools
• Fully proficient in German and good English skills

What we offer

• An exciting job in an international and inspirational working environment  
• A positive working atmosphere and a talented team with an open feedback culture  
• Employee discount of 20% in C&A stores 
• Countless learning opportunities via our C&A academy 

C&A fosters equal opportunity for people of all backgrounds and identities. We are led by a gender-balanced board committed to build a diverse and inclusive organisation where everyone can become their best self.
We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. We encourage people belonging to underrepresented groups to apply.