Frankfurt am Main: Internship IT Service Desk Agent (all genders)

You are a digital pioneer? Ask yourself, “What would I do differently if I could change it?” Let’s turn your ideas into reality. Join a dynamic team of digital enthusiasts and professionals and be part of the creative and vibrant team. Become part of the Lufthansa Group Digital Hangar in Frankfurt.

Aufgaben

As an INTERN IT SERVICE AGENT, I support our Service Desk team in making sure our digital workspace runs smoothly. I handle incoming requests, provide first-level support, and help route issues to the right teams. My goal is to ensure keeping the Digital Hangar connected and running efficiently.

• Handling Phones, Chats, and web tickets within agreed KPIs, and logging all necessary information from these contacts.
• Diligently addressing user issues, queries, and requests.
• Assigning the tickets to the appropriate resolving teams.
• Monitoring incidents and requests assigned to the Service Desk to make sure all issues and requests are solved in a timely and effective manner. 
• Identifying recurring and related incidents to find correlations for possible indicators of bigger problems.
• Following and actively contributing towards the Service Desk Knowledge base required for providing accurate solutions to various problems and requests.
• Confirming if the solution proposed helped resolve the issue reported by the user.

Voraussetzungen

• I have first internship or professional full-time experience in that area.
• Customer Service understanding.
• Basic IT and technical knowledge including troubleshooting skills
• I am able to use my strong communication skills to ensure effective communication also providing explanations clearly and precisely
• Working co-operatively with others to achieve team goals.
• Time/task management, attention to detail, willingness to learn.
• Analytical problem solving.
• Fluent command of English language 

About Lufthansa Group Digital Hangar GmbH

Creating the world’s best connected travel experience – physical, human, and digital – for all Lufthansa Group airline brands is our goal. We’re committed to driving the digital transformation and becoming leaders and innovators in developing next-level digital solutions for the airline industry. We operate with 100% focus on delivering tangible value-adding solutions and develop best-in-class features for over 145 million passengers that travel on our 5 airline brands every year.

Facts

• Location

  Frankfurt

• Employment level

  University internship

• Function

  Administration

• Working time

  Full-time or part-time