Stellenbeschreibung
About GetYourGuide
GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 200 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 15 local offices around the world. Visit our careers website to learn more.
Are you passionate about Information Technology and eager to apply your technical skills in a real-world setting? We’re looking for a Working Student – IT Support Technician to join our IT Operations team. You’ll help ensure everything runs smoothly—from hardware and applications to network and AV systems—for both local and remote teams.
Team Mission
We empower our users to work efficiently with the latest technology. We resolve issues quickly, foster self-sufficiency, and always keep a customer-first mindset.
You will:
- Manage our IT Helpdesk and resolve first-level support tickets
- Support onboarding and offboarding processes
- Assist with AV setups and live event support
- Maintain documentation and knowledge base entries
- Organize and maintain IT inventory and storage
- Share knowledge and suggest improvements to enhance the IT experience
Who you are:
- Currently enrolled in a Bachelor’s or Master’s program in Computer Science, IT, or related fields (with at least 1 year remaining)
- A fast learner with a structured, solution-focused mindset
- Excellent communicator—able to explain tech to non-tech users
- Calm under pressure, reliable, and organized
- Passion for continuous improvement and trying out new ideas
- Fluent in English (our working language)
How we set you up for success:
- Invest in your development with an annual personal growth budget
- Enjoy flexibility with a hybrid work-from-home and telecommuting policy
- Save on transportation costs with discounted public transportation tickets
- Support your loved ones with generous maternity and paternity leave policies
And more…
We look forward to hearing from you
Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via jobs@getyourguide.com.
We are an equal-opportunity employer
Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application.
Important notice: Protect yourself from recruitment scams
We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to jobs@getyourguide.com. Stay vigilant and protect yourself from recruitment scams.